Refund & Return Policy

At emicontrolsmilea.com, we aim to provide a clear and fair refund and return process in compliance with Stripe requirements.

1. Return Eligibility

Returns are accepted under the following conditions:

• Items are unused, unworn, and in original condition

• Original packaging and tags are intact

• A return request is submitted within 14 days of receiving the order

The following items are not eligible for return:

• Final sale or clearance items

• Items damaged due to misuse or normal wear

• Returns sent without prior approval

2. How to Request a Return

To request a return or refund, please contact us at:

📧 sabri739@outlook.com

Please include:

• Order number

• Reason for return

• Photos (if the item is damaged or incorrect)

Returns sent without authorization may be refused.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service. We are not responsible for lost return shipments.

4. Refunds

Once the returned item is received and inspected:

• Approved refunds will be issued to the original payment method

• Refund processing time: 5–10 business days

• Original shipping fees are non-refundable, unless required by applicable law

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

After verification, we will offer:

• A replacement, or

• A full or partial refund, depending on the situation

6. Order Cancellations

• Orders may be canceled within 12 hours of placement if not yet shipped.

• Shipped orders cannot be canceled and must follow the return process.

7. Chargebacks & Disputes

Customers are encouraged to contact us before initiating a chargeback.

Unjustified or unauthorized chargebacks may result in account restrictions.
This policy is designed to comply with Stripe payment processing requirements.